We read every message. Please include your account email and, where relevant, a job or conversation reference so we can help faster.
What to contact us about
- Account and access: signup problems, region changes, closing an account.
- Verification: document status, reference checks, skill-video reviews.
- Billing: plans, invoices, token credits and refund requests.
- Safety and misuse: fake listings, payment demands, harassment. You can also report a conversation directly from the chat screen.
- Privacy requests: access to your data, withdrawing document consent, deletion.
Faster options inside the app
The in-app help assistant answers most questions immediately, and every conversation has a report and block control. Employers can raise plan and token questions from the pricing screen.