This policy covers employer subscriptions and chat tokens.
Chat token credits
A chat token is spent when you send a chat request. The token is credited back to your balance automatically when:
- the candidate declines the request, or
- the request expires without a response.
Token credits are returned to your account balance. They are not paid out in cash.
Subscriptions
Plans are billed for the period shown at checkout in your account's regional currency. You may cancel at any time; cancellation stops future billing and your plan features remain available until the end of the paid period. Unused chat tokens and posting allowances do not carry over after a plan ends.
Refund requests
If you were charged in error — a duplicate charge, a failed payment that was captured, or a charge after cancellation — contact us with the transaction reference and we will investigate and refund the incorrect amount. Refunds are issued to the original payment method.
Fees for a period that has already been used are generally not refundable, because chat tokens and job posting slots are consumed during that period.
Processing time
Approved refunds are submitted to the payment provider within 7 business days. The time to appear on your statement depends on your bank or card issuer.
Cancelling a job listing
You may deactivate a listing at any time from your dashboard. Deactivating a listing does not refund the posting slot used.
Contact
Billing questions and refund requests: see the Contact page.